Exploring Newly Qualified Nurses’ experiences of support and Perceptions of Peer Support Online: A Qualitative Study

Jenkins, Catharine and Oyebode, Jan and Bicknell, Sarah and Webster, Natalie and Bentham, Peter and Smythe, Analisa (2021) Exploring Newly Qualified Nurses’ experiences of support and Perceptions of Peer Support Online: A Qualitative Study. Journal of Clinical Nursing. ISSN 0962-1067

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Abstract

Abstract
Aims: To explore newly qualified nurses’ support needs and their perceptions of online peer support
Background: The experience of being a newly qualified nurse is stressful and isolating. Support from colleagues and peers can enhance perceptions of competence and confidence in newly qualified nurses, improve well-being and aid retention. However, despite initiatives such as preceptorship, support needs may remain unmet in busy clinical environments. Online support has potential to offer a partial solution to professional isolation, but there is a lack of research into how technology can support nurses’ emotional and social wellbeing.
Design: A qualitative exploratory study was designed, employing semi-structured focus groups, analysed using thematic analysis. The study is reported in accordance with the COnsolidated criteria for REporting Qualitative research checklist.
Methods: Eight focus groups, supplemented by one individual interview, were conducted with newly qualified nurses between June 2018 and January 2019.
Findings: Two main themes arose. The first was Drowning, a lot of the time with two sub-themes: (i) Feelings and emotions about being a Newly Qualified Nurse: ‘Absolutely terrified’ and (ii) Support within the role: ‘Somebody you can count on’. The second was Potential advantages and disadvantages of online modality: ‘Somebody is going to get in that phone!’ which included three sub-themes (i) Potential advantages, (ii) Potential disadvantages and (iii) Preferences and recommendations.
Conclusions: This study demonstrates that if barriers can be overcome, then online support has potential to contribute to newly qualified nurses’ well-being. Further research is needed to explore technical and ethical issues around online support and evaluate its effectiveness for newly qualified nurses.
Relevance to clinical practice: Online support has the potential to add to existing strategies to support nurses during stressful times. This may be particularly relevant when many staff are working under increased pressure due to the Covid-19 pandemic.

Item Type: Article
Identification Number: https://doi.org/10.1111/jocn.15798
Dates:
DateEvent
26 March 2021Accepted
19 April 2021Published Online
Uncontrolled Keywords: newly qualified nurses, workplace stress, peer support, online, perceptions
Subjects: B700 Nursing
Divisions: Faculty of Health, Education and Life Sciences > Centre for Social Care, Health and Related Research (C-SHARR) > Quality of Care
Depositing User: Catharine Jenkins
Date Deposited: 12 Apr 2021 14:38
Last Modified: 23 Apr 2021 08:35
URI: http://www.open-access.bcu.ac.uk/id/eprint/11511

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