Cross-sectoral Process Modelling for Smart City Development

Desai, Asmita and Javidroozi, Vahid (2021) Cross-sectoral Process Modelling for Smart City Development. Business Process Management Journal. ISSN 1463-7154

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Abstract

Purpose- Integration of city systems is needed to provide flexibility, agility, and access to real-time information for the creation and delivery of efficient services in a smart and sustainable city. Consequently, City Process Modelling (CPMo) becomes an essential element of connecting various city sectors. However, to date, there has been limited research on the requirements of an ideal CPMo technique and the usefulness of available Business Process Modelling (BPMo) tools/techniques. This research develops a framework for CPMo to guide smart city developers when modelling city
processes.
Design/Methodology/Approach- Data from literature analysis was gathered to derive capabilities of existing BPMo techniques. Then, semi-structured interviews were conducted to thematically and qualitatively explore the requirements, challenges, and success factors of CPMo.
Findings- The interview findings offered 17 requirements to be addressed by a CPMo technique, along with several challenges and success factors to be considered when implementing CPMo techniques. Then, the paper presents the results of mapping these requirements against 12 existing BPMo capabilities, identified from the literature, concluding that a significant number of requirements (which are mainly related to inputs and visualisation) have been left unfulfilled by existing BPMo tools/techniques. Hence, developing an innovative CPMo technique is necessary to address the components of unfulfilled requirements.
Originality/value- The innovative framework presented in this paper justifies the CPMo requirements, which are unexplored in existing SCD frameworks. Moreover, it will act as a guide for smart city developers, to model cross-sectoral city processes, helping them progress their SCD road map and make
their cities smart.

Item Type: Article
Identification Number: https://doi.org/10.1108/BPMJ-05-2021-0333
Date: 5 October 2021
Uncontrolled Keywords: city process modelling, business process modelling, smart cities, smart city development, business process management
Subjects: CAH11 - computing > CAH11-01 - computing > CAH11-01-03 - information systems
CAH11 - computing > CAH11-01 - computing > CAH11-01-07 - business computing
CAH13 - architecture, building and planning > CAH13-01 - architecture, building and planning > CAH13-01-04 - planning (urban, rural and regional)
Divisions: Faculty of Computing, Engineering and the Built Environment > School of Computing and Digital Technology > Department of Digital Transformation
Depositing User: Vahid Javidroozi
Date Deposited: 11 Oct 2021 08:13
Last Modified: 11 Oct 2021 08:51
URI: http://www.open-access.bcu.ac.uk/id/eprint/12017

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