Transactional Memory Systems in virtual teams: Communication antecedents and the impact of TMS components on creative processes and outcomes

Belbaly, Nassim and Gurău, Călin and Psychogios, Alexandros and Autcharaporn, Somsing (2021) Transactional Memory Systems in virtual teams: Communication antecedents and the impact of TMS components on creative processes and outcomes. Technological Forecasting & Social Change, 174. ISSN 0040-1625

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Acknowledging the increased importance of virtual teams in the context of Industry 4.0 and recently in COVID-19 pandemic, this study identifies and addresses several knowledge gaps regarding the development of an effective transaction memory system (TMS), and the influence of its components on team’s knowledge sharing and creativity. To investigate these issues, we apply structural equation modelling using AMOS 21, on a sample of 477 managers, enrolled in a French Business School program. The results confirm - with one exception, the positive role of communication frequency and quality in the emergence of TMS components; only the relationship between communication frequency and specialization being non-significant. On the other hand, TMS components have a positive impact on knowledge sharing and team’s creativity. Our study also unveils two counterintuitive findings, regarding the non-significant relationships between coordination and knowledge sharing, and respectively, credibility and creativity. These findings are interpreted and explained considering the specific context of virtual projects, leading to several theoretical and managerial implications regarding knowledge management and creativity in virtual teams.

Item Type: Article
Identification Number:
19 September 2021Accepted
15 October 2021Published Online
Uncontrolled Keywords: virtual teams, communication frequency, communication quality, transactive memory, knowledge specialization, knowledge coordination, knowledge credibility, knowledge sharing, team creativity.
Subjects: G500 Information Systems
N100 Business studies
N200 Management studies
N600 Human Resource Management
Divisions: Faculty of Business, Law and Social Sciences > Birmingham City Business School > Ctr. Leadership and Management Practice
Depositing User: Alexandros Psychogios
Date Deposited: 27 Sep 2021 09:05
Last Modified: 29 Oct 2021 15:03

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