Key Performance Measures and Digital-Era Technologies in Warehouses

Demirkiran, Yeliz and Ozturkoglu, Omer (2022) Key Performance Measures and Digital-Era Technologies in Warehouses. Operations And Supply Chain Management, 15 (2). pp. 193-204. ISSN 1979-3561

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The manuscript aims to benchmark warehousing industries in developing and developed countries in terms of performance measures from the perspective of industry professionals and the potential impact of digital-era technologies. Compared with the US-based Warehousing Education Research Council’s reports published in 2018 and 2019, this paper presents that “on-time shipments” is the most critical performance measure in Turkey in both 2018 and 2019 while “order picking accuracy” is in the US. This study also presented that mobile technologies are considered as the most influential digital-era technology in terms of supporting ongoing improvements in warehousing operations and providing a competitive advantage to the companies in both Turkey and the US. Moreover, some digital-era technologies such as driverless vehicles or drones, 3D printing and simulation are considered the least supportive or competitive technologies according to the professionals in Turkey.

Item Type: Article
Identification Number:
2 February 2022Accepted
26 April 2022Published Online
Uncontrolled Keywords: warehousing, performance measures, digitalization, technology, warehouse operations
Subjects: CAH17 - business and management > CAH17-01 - business and management > CAH17-01-09 - others in business and management
Divisions: Faculty of Computing, Engineering and the Built Environment > School of Engineering and the Built Environment
Depositing User: Omer Ozturkoglu
Date Deposited: 03 May 2022 13:20
Last Modified: 03 May 2022 13:20

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