Exploring the Limitations of Business Process Maturity Models: A Systematic Literature Review
Smajli, Ensi and Feldman, Gerald and Cox, Sharon (2024) Exploring the Limitations of Business Process Maturity Models: A Systematic Literature Review. Information Systems Management. ISSN 1058-0530
|
Text
Exploring the Limitations of Business Process Maturity Models A Systematic Literature Review.pdf - Published Version Available under License Creative Commons Attribution Non-commercial No Derivatives. Download (2MB) |
Abstract
Business Process Maturity Models (BPMM) offer organizations an approach to improving business processes. However, criticism of the usefulness of BPMMs in improving operational efficiency exists in the literature. Hence, a systematic literature review was conducted, thematically analyzing forty-seven studies about BPMMs. The paper provides an in-depth understanding of the limitations and the extent to which these problem areas have been addressed, aiming to provide a foundation for future research in improving the usefulness of BPMMs.
| Item Type: | Article | ||||||
|---|---|---|---|---|---|---|---|
| Identification Number: | https://doi.org/10.1080/10580530.2024.2332210 | ||||||
| Dates: |
|
||||||
| Uncontrolled Keywords: | business process, business process management, process maturity, business process maturity models, systematic literature review | ||||||
| Subjects: | CAH11 - computing > CAH11-01 - computing > CAH11-01-01 - computer science | ||||||
| Divisions: | Faculty of Computing, Engineering and the Built Environment > School of Computing and Digital Technology | ||||||
| Depositing User: | Gemma Tonks | ||||||
| Date Deposited: | 08 Feb 2024 13:36 | ||||||
| Last Modified: | 21 Mar 2024 16:24 | ||||||
| URI: | https://www.open-access.bcu.ac.uk/id/eprint/15191 |
Actions (login required)
 |
View Item |
Tools
Tools