Patient satisfaction in three clinics managing long-term conditions

Land, L.M. and Jobanputra, P. and Webber, J. and Ross, J.D.C. (2012) Patient satisfaction in three clinics managing long-term conditions. British Journal of Nursing, 21 (3). pp. 186-188. ISSN 09660461 (ISSN)

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Abstract

People with long-term conditions are frequent visitors to outpatient clinics. In order that they get the best out of their visits, the health professionals taking care of them need to understand their experiences and work towards service improvements. A survey of 3 clinics (HIV, rheumatology, diabetes) was undertaken using a set of three simple, open questions. A total of 147 people responded that, above all, care, attention, friendliness and efficiency were their most valued experiences. Shorter waiting times and cheaper car parking came up most frequently as sources of dissatisfaction. The study concludes that there were no distinct differences in the experiences of the patients in each clinic. All care needs were relatively simple and, on the whole, met.

Item Type: Article
Uncontrolled Keywords: Long-term conditions, Outpatient clinics, Patient satisfaction, Questionnaires, adult, aged, article, diabetes mellitus, health care quality, human, Human immunodeficiency virus infection, middle aged, nursing, organization and management, outpatient department, patient satisfaction, questionnaire, rheumatic disease, standard, statistics, Adult, Aged, Aged, 80 and over, Ambulatory Care Facilities, Diabetes Mellitus, HIV Infections, Humans, Middle Aged, Patient Satisfaction, Program Evaluation, Questionnaires, Rheumatic Diseases, Young Adult
Subjects: B900 Others in Subjects allied to Medicine
Divisions: UoA Collections > UoA 03: Allied Health Professions, Dentistry, Nursing & Pharmacy
Faculty of Health, Education and Life Sciences > Centre for Social Care, Health and Related Research (C-SHARR) > Quality of Care
Faculty of Health, Education and Life Sciences > School of Nursing and Midwifery
Depositing User: Hussen Farooq
Date Deposited: 25 Feb 2017 09:06
Last Modified: 25 Feb 2017 09:06
URI: http://www.open-access.bcu.ac.uk/id/eprint/2286

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