Enterprise resource planning systems: Streamlining upgrade decisions

Feldman, Gerald and Shah, H. and Chapman, C. and Amini, A. (2013) Enterprise resource planning systems: Streamlining upgrade decisions. In: 15th International Conference on Enterprise Information Systems, ICEIS 2013, 4 July 2013 through 7 July 2013, Angers; France.

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Few organizations choose to upgrade their systems despite the benefits of new features and additional functionality such as web based services offered by upgrading Enterprise Resource Planning (ERP) systems. The reason for this is upgrading an ERP system remains a complex undertaking which requires strategies to minimise disruption to business operations. High costs and risks associated with upgrading imply that the decision to upgrade is not trivial and should be undertaken for the right reasons that make business sense and have clear benefits. Conversely opting not to upgrade has long term implications such as using outdated ERP systems which lack continued technical support or obtaining support at a very steep price. The paper will explore factors and challenges that influence ERP upgrade decisions and identify key features to streamline ERP upgrade. The outcome identifies that decision support methodologies and techniques could play a significant role in streamlining ERP upgrading decision.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: Decision support, Enterprise resource planning, Upgrade decisions, Upgrading, Business operation, Decision supports, Enterprise resource planning systems, Key feature, Technical support, Upgrade decisions, Upgrading, Web-based service, Decision support systems, Information systems, Enterprise resource planning
Subjects: CAH11 - computing > CAH11-01 - computing > CAH11-01-03 - information systems
Divisions: Faculty of Computing, Engineering and the Built Environment
Faculty of Computing, Engineering and the Built Environment > School of Computing and Digital Technology
Depositing User: Hussen Farooq
Date Deposited: 04 Aug 2016 12:49
Last Modified: 22 Mar 2023 12:02
URI: https://www.open-access.bcu.ac.uk/id/eprint/2575

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