Using a Socio-Technical Approach to Explore Perceptions of the Graffiti Culture

Cox, Sharon and Kirkham, Sandi and Love, Emma and Mayouf, Mohammad (2017) Using a Socio-Technical Approach to Explore Perceptions of the Graffiti Culture. In: 3rd International Workshop on Socio-Technical Perspective in IS Development (STPIS’17), 13 Jun 2017, Essen, Germany.

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Abstract

The effectiveness of socio-technical approaches, such as the Soft Systems Methodology (SSM), to structure problematic situations is dependent on the candid communication of participants. This paper reports a pilot study using SSM to explore the challenges of establishing the Ideal Speech Situation in order to gain an understanding of the contradictory perceptions of graffiti. Through exploring this social phenomenon from the views of both graffiti writers and the general public, power and ego were identified as challenges to establishing an Ideal Speech Situation. Analysing these challenges in the context of graffiti provides insight into how these barriers may hinder the effective application of socio-technical approaches.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: Soft Systems Methodology, Ideal Speech Situation, Socio-technical Approach, Graffiti
Subjects: G500 Information Systems
Divisions: Faculty of Computing, Engineering and the Built Environment
Depositing User: Sharon Cox
Date Deposited: 12 Jun 2017 14:10
Last Modified: 09 Oct 2017 12:16
URI: http://www.open-access.bcu.ac.uk/id/eprint/4612

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