The impact of personalisation on people from Chinese backgrounds: qualitative accounts of social care experience

Irvine, Fiona and Wah Yeung Yuet, Echo and Partridge, Martin and Simcock, Peter (2016) The impact of personalisation on people from Chinese backgrounds: qualitative accounts of social care experience. Health & Social Care in the Community, 25 (3). pp. 878-887. ISSN 0966-0410

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Abstract

Abstract The limited research that considers people from black and minority ethnic communities' experiences of personalisation tends to focus on personal budgets rather than personalisation per se. This article provides an opportunity to hear the voices of people from Chinese backgrounds and their experiences of personalisation. The study used individual semi?structured interviews and focus groups to collect data from physically disabled people from Chinese backgrounds who lived in England, were aged between 18 and 70, and received social care. Data were analysed using an iterative and thematic approach, with early analysis informing the subsequent analytical rounds. The findings reveal that personalisation has the potential to transform the lives of people from Chinese backgrounds, especially when tailored support is available for people to understand and access personal budgets and put them to creative use. However, the impact of personalisation is barely evident because few eligible individuals access personal budgets or participate in co?production. This is related to a lack of encouragement for service users to become genuine partners in understanding, designing, commissioning and accessing a diverse range of social care services to meet their cultural and social care needs.

Item Type: Article
Uncontrolled Keywords: Chinese, cultural competence, personalisation, physical disability, qualitative research, social care
Subjects: L400 Social Policy
L500 Social Work
Divisions: Faculty of Business, Law and Social Sciences > School of Social Sciences > Dept. Criminology and Sociology
UoA Collections > REF2021 UoA20: Social Work and Social Policy
Depositing User: Peter Simcock
Date Deposited: 06 Jul 2018 14:20
Last Modified: 06 Jul 2018 14:20
URI: http://www.open-access.bcu.ac.uk/id/eprint/6017

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