The impact of neglecting user-centered information design principles when delivering online information. Cyber security awareness websites as a case study

Lonsdale, M. and Lonsdale, D. and Lim, Hye-Won (2019) The impact of neglecting user-centered information design principles when delivering online information. Cyber security awareness websites as a case study. Information Design Journal, 25 (2). pp. 151-177. ISSN 0142-5471

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Abstract

Information design principles are overlooked in cyber security awareness websites. An Information Design Process Model was devised to help frame and interpret how online information is processed and the role information design principles have in facilitating that processing. Two websites were then compared, and results show significant differences in terms of performance, behavior and perception. The results also show that in situations where serious information is at stake (such as cyber security), a more accessible design does not seem to be sufficient to project a sense of trust and security among users. All these findings led to original insights regarding the design of online information in terms of lasting impression and user-centered design approaches.

Item Type:	Article
Identification Number:	https://doi.org/10.1075/idj.00005.san
Date:	18 April 2019
Uncontrolled Keywords:	cyber security, information design, information processing, online information and user-centered information design principles
Subjects:	W200 Design studies
Divisions:	Faculty of Arts, Design and Media > School of Fashion and Textiles REF UoA Output Collections > REF2021 UoA32: Art and Design: History, Practice and Theory
Depositing User:	Hye-Won Lim
Date Deposited:	06 Dec 2018 14:38
Last Modified:	23 Jul 2020 10:38
URI:	http://www.open-access.bcu.ac.uk/id/eprint/6389

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