The Role of Emotions in Intercultural Business Communication: Language Standardization in the Context of International Knowledge Transfer

Wang, Qiu and Clegg, Jeremy and Gajewska-De Matlos, Hanna and Buckley, Peter (2018) The Role of Emotions in Intercultural Business Communication: Language Standardization in the Context of International Knowledge Transfer. Journal of World Business. ISSN 1090-9516

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Abstract

We examine language standardization in a multinational enterprise in the context of international knowledge transfer treated as an act of communication. Based on psychological theories of emotions and a qualitative study of a Chinese owned company with English as a working language, we find that both native and non-native English-speakers experience anxiety in intercultural communication. This triggers emotions that are culturally predisposed affecting communication behavior. We provide a framework within which intercultural business communication takes place and demonstrate the intermediating role that emotions play when language is standardized.

Item Type: Article
Uncontrolled Keywords: Emotions; Intercultural business communication; Language standardization; MNE knowledge transfer
Subjects: N100 Business studies
N200 Management studies
Divisions: Faculty of Business, Law and Social Sciences > Birmingham City Business School > Dept. Management, HR and Enterprise
Depositing User: Bruce Philp
Date Deposited: 16 Jan 2019 15:02
Last Modified: 16 Jan 2019 15:02
URI: http://www.open-access.bcu.ac.uk/id/eprint/6852

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