A Framework for Addressing the Challenges of Business Process Change during Enterprise Systems Integration

Javidroozi, Vahid and Shah, Hanifa and Feldman, Gerald (2019) A Framework for Addressing the Challenges of Business Process Change during Enterprise Systems Integration. Business Process Management Journal. ISSN 1463-7154

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Abstract

Purpose- Enterprise Systems Integration (ESI) is necessary for today’s business environment to access real-time data and quickly respond to fluctuating market demand. Business Process Change (BPC) as a significant prerequisite of ESI encompasses various challenges that must be tackled by employing success factors, techniques, and approaches. This study focuses on BPC challenges and develops a conceptual framework for addressing BPC challenges in ESI.
Design/Methodology/Approach- BPC challenges and their success factors were firstly identified through a literature analysis. Then, the findings from the literature were thematically analysed and qualitatively validated through 35 unstructured interviews for developing the conceptual framework.
Findings- The findings from the literature suggested 17 BPC challenge along with their success factors. During the validation process, 15 BPC challenges were accepted by all interviewees, while most of the respondents disagreed with the two challenges of ‘consolidation of information system reengineering with BPR’, and ‘customisation’. Moreover, ‘risk’ was suggested as a BPC challenge by several interviewees. Thus, the study offered a modified list of BPC challenges that was empirically validated.
Originality/value- The study proposes a conceptual framework for addressing BPC challenges in ESI that enables enterprises to design their systems integration roadmap, based on an understanding of BPC challenges and their success factors; as well as supporting solution providers to develop solutions for effective and efficient BPC. Furthermore, the framework will act as a basis for BPC and developing a similar framework for other related contexts, such as smart cities.

Item Type: Article
Identification Number: https://doi.org/10.1108/BPMJ-03-2019-0128
Date: 18 November 2019
Uncontrolled Keywords: Enterprise systems, systems integration, business process change, BPC
Subjects: G400 Computer Science
G500 Information Systems
Divisions: Faculty of Computing, Engineering and the Built Environment
Faculty of Computing, Engineering and the Built Environment > School of Computing and Digital Technology
Faculty of Computing, Engineering and the Built Environment > School of Computing and Digital Technology > Enterprise Systems
Depositing User: Vahid Javidroozi
Date Deposited: 24 Sep 2019 07:55
Last Modified: 13 May 2020 05:30
URI: http://www.open-access.bcu.ac.uk/id/eprint/8044

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