Consumer-generated reviews : time for closer scrutiny?

Ezechukwu, Nwanneka Victoria (2020) Consumer-generated reviews : time for closer scrutiny? Legal Studies. ISSN 0261-3875

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Abstract

This article focuses on consumer-generated reviews (CGRs) which are an increasingly influential source of consumer information. In particular, the article highlights specific problems associated with CGRs, which questions their role as a reliable information source. Flowing from this, the article calls for closer regulatory scrutiny of review platforms who play an important intermediary role in facilitating the provision of CGRs. To this end, the article considers possible regulatory responses in the European Union which may address some of the issues highlighted.

Item Type: Article
Identification Number: https://doi.org/10.1017/lst.2020.15
Date: 3 August 2020
Uncontrolled Keywords: consumer law; consumer-generated reviews; consumer information; review platforms; online platforms; platform operators; duty of care
Subjects: M100 Law by area
M200 Law by Topic
Divisions: Faculty of Business, Law and Social Sciences > School of Law
Depositing User: Nwanneka Ezechukwu
Date Deposited: 04 May 2020 09:51
Last Modified: 13 Aug 2020 13:37
URI: http://www.open-access.bcu.ac.uk/id/eprint/9189

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