How Do You Replace The Irreplaceable?

Cooper, Frank (2018) How Do You Replace The Irreplaceable? In: The Santa Fe Symposium, 20th - 23rd May 2018, Albuquerque New Mexico.

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Abstract

Those of us working in the jewelry industry can be susceptible to tunnel vision regarding new or non-traditional revenue streams even when they do, in fact, take advantage of our traditional skillsets as jewelry designers and manufacturers. Perhaps, after reading this paper, you might decide to give some of those “off the wall” ideas a second look. What follows is an account of the 30-month partnership between the Birmingham City University School of Jewellery and SBS Insurance Services to replace “irreplaceable” jewelry items for clients in the United Kingdom. We were challenged by SBS Insurance Services to "replace the irreplaceable" by establishing a Knowledge Transfer Partnership project. SBS is a specialist claimshandling provider which maintains a department dedicated solely to handling claims for lost, stolen and damaged jewelry. We were tasked with recreating the jewelry items for the company's clients while delivering exceptional customer satisfaction and reducing claim cycle times at a lower cost than their traditional claims handling process.

Item Type: Conference or Workshop Item (Paper)
Dates:
DateEvent
20 May 2018Published
26 January 2018Accepted
Subjects: CAH10 - engineering and technology > CAH10-03 - materials and technology > CAH10-03-07 - materials science
CAH09 - mathematical sciences > CAH09-01 - mathematical sciences > CAH09-01-02 - operational research
CAH11 - computing > CAH11-01 - computing > CAH11-01-03 - information systems
CAH11 - computing > CAH11-01 - computing > CAH11-01-05 - artificial intelligence
CAH10 - engineering and technology > CAH10-03 - materials and technology > CAH10-03-01 - minerals technology
CAH10 - engineering and technology > CAH10-03 - materials and technology > CAH10-03-02 - materials technology
CAH10 - engineering and technology > CAH10-03 - materials and technology > CAH10-03-06 - others in technology
CAH17 - business and management > CAH17-01 - business and management > CAH17-01-02 - business studies
CAH17 - business and management > CAH17-01 - business and management > CAH17-01-04 - management studies
CAH17 - business and management > CAH17-01 - business and management > CAH17-01-09 - others in business and management
CAH25 - design, and creative and performing arts > CAH25-01 - creative arts and design > CAH25-01-03 - design studies
CAH25 - design, and creative and performing arts > CAH25-01 - creative arts and design > CAH25-01-05 - others in creative arts and design
CAH22 - education and teaching > CAH22-01 - education and teaching > CAH22-01-01 - education
Divisions: Faculty of Arts, Design and Media > Birmingham Institute of Jewellery, Fashion & Textiles > Birmingham School of Jewellery
Depositing User: Frank Cooper
Date Deposited: 08 Jun 2018 15:00
Last Modified: 12 Jan 2022 17:23
URI: https://www.open-access.bcu.ac.uk/id/eprint/5982

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