Items where Author is "Shah, Shariq"

Mohammad, Rasheed and Favell, Oliver and Shah, Shariq and Cooper, Emmett and Vakaj, Edlira (2023) Utilisation of Open Intent Recognition Models for Customer Support Intent Detection. In: 4th International Conference on Natural Language Computing Advances (NLCA 2023), 29th - 30th July 2023, London, UK.

Shah, Shariq and Ghomeshi, Hossein and Vakaj, Edlira and Cooper, Emmett and Fouad, Shereen (2023) A review of natural language processing in contact centre automation. Pattern Analysis and Applications. ISSN 1433-7541