Facilitating Organizational Decision-Making Process through LEGO® SERIOUS PLAY® Method

Javidroozi, Vahid and Maguire, Chris and Feldman, Gerald and Ibrahim, Nassir (2024) Facilitating Organizational Decision-Making Process through LEGO® SERIOUS PLAY® Method. International Journal of Management and Decision Making, 23 (6). pp. 774-800. ISSN 1741-5187

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Abstract

Previous research has offered several processes/frameworks for facilitating/improving the Organizational Decision-Making Process (ODMP). However, limited research has practically identified a method to facilitate all decision-makers' participation, realise their views/ideas, improve their communications, and maximise the chance of making the organization's most effective and implementable decisions. LEGO® SERIOUS PLAY® (LSP) as a creative methodology has been utilized in organisations to facilitate discussions/meetings/workshops. However, no studies have been conducted on applying LSP to improve ODMP. This study explains the use of LSP to facilitate and enhance this process by developing a conceptual framework and offers a novel ODMP. It adopts action research, including interviews, a case study, and a focus group and facilitates a workshop to observe and validate the effectiveness of the proposed process. The research findings suggest that the proposed approach fosters a more visual, creative, interactive and collaborative experience, increasing all-around participation during the ODMP.

Item Type: Article
Identification Number: 10.1504/IJMDM.2024.141912
Dates:
Date
Event
11 July 2023
Accepted
3 October 2024
Published Online
Uncontrolled Keywords: Lego Serious Play, organisational decision-making process, ODMP, decision making, decision process, engagement, stakeholders, gamification, action research, workshop participants
Divisions: Faculty of Computing, Engineering and the Built Environment > College of Computing
Depositing User: Gemma Tonks
Date Deposited: 21 Oct 2024 15:09
Last Modified: 07 Nov 2024 12:43
URI: https://www.open-access.bcu.ac.uk/id/eprint/14613

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