Exploring the Limitations of Business Process Maturity Models: A Systematic Literature Review

Smajli, Ensi and Feldman, Gerald and Cox, Sharon (2024) Exploring the Limitations of Business Process Maturity Models: A Systematic Literature Review. Information Systems Management. ISSN 1058-0530

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Business Process Maturity Models (BPMM) offer organizations an approach to improving business processes. However, criticism of the usefulness of BPMMs in improving operational efficiency exists in the literature. Hence, a systematic literature review was conducted, thematically analyzing forty-seven studies about BPMMs. The paper provides an in-depth understanding of the limitations and the extent to which these problem areas have been addressed, aiming to provide a foundation for future research in improving the usefulness of BPMMs.

Item Type: Article
Identification Number: https://doi.org/10.1080/10580530.2024.2332210
27 January 2024Accepted
20 March 2024Published Online
Uncontrolled Keywords: business process, business process management, process maturity, business process maturity models, systematic literature review
Subjects: CAH11 - computing > CAH11-01 - computing > CAH11-01-01 - computer science
Divisions: Faculty of Computing, Engineering and the Built Environment > School of Computing and Digital Technology
Depositing User: Gemma Tonks
Date Deposited: 08 Feb 2024 13:36
Last Modified: 21 Mar 2024 16:24
URI: https://www.open-access.bcu.ac.uk/id/eprint/15191

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