The Role of Emotions in Intercultural Business Communication: Language Standardization in the Context of International Knowledge Transfer

Wang, Qiu and Clegg, Jeremy and Gajewska-De Matlos, Hanna and Buckley, Peter (2018) The Role of Emotions in Intercultural Business Communication: Language Standardization in the Context of International Knowledge Transfer. Journal of World Business. ISSN 1090-9516

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Abstract

We examine language standardization in a multinational enterprise in the context of international knowledge transfer treated as an act of communication. Based on psychological theories of emotions and a qualitative study of a Chinese owned company with English as a working language, we find that both native and non-native English-speakers experience anxiety in intercultural communication. This triggers emotions that are culturally predisposed affecting communication behavior. We provide a framework within which intercultural business communication takes place and demonstrate the intermediating role that emotions play when language is standardized.

Item Type:	Article
Identification Number:	10.1016/j.jwb.2018.11.003
Dates:	Date Event 27 November 2018 Published Online 19 November 2018 Accepted
Uncontrolled Keywords:	Emotions; Intercultural business communication; Language standardization; MNE knowledge transfer
Subjects:	CAH17 - business and management > CAH17-01 - business and management > CAH17-01-02 - business studies CAH17 - business and management > CAH17-01 - business and management > CAH17-01-04 - management studies
Divisions:	Faculty of Business, Law and Social Sciences > College of Accountancy, Finance and Economics Faculty of Business, Law and Social Sciences > College of Business, Digital Transformation & Entrepreneurship
Depositing User:	Bruce Philp
Date Deposited:	16 Jan 2019 15:02
Last Modified:	20 Jun 2024 12:06
URI:	https://www.open-access.bcu.ac.uk/id/eprint/6852

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