Business Process Change in Enterprise Systems Integration: Challenges and Opportunities

Javidroozi, Vahid and Amini, Ardavan and Cole, Adrian and Shah, Hanifa (2014) Business Process Change in Enterprise Systems Integration: Challenges and Opportunities. In: Proceedings of the 16th International Conference on Enterprise Information Systems, 27-30 April 2014, Lisbon, Portugal.

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Currently, many organisations have undertaken systems integration with the aim of improving business
performance, which potentially involves radical change in all organisational aspects, including business
processes. The aim of this research is to explore and prioritise the challenges of Business Process Change
(BPC) in Enterprise Systems Integrations (ESI) specifically focusing on two approaches that are Business
Process Reengineering (BPR) and Business Process Modelling (BPMo), as well as identify the solutions for
them. Literature review is carried out in order to explore and understand the BPC challenges of systems
integration in BPR and BPMo perspectives. Secondly, a questionnaire is deployed to gather various
industrial and academic views and compare these with findings from the literature. Then, BPC challenges
are prioritised, and relevant solutions are recommended to address those challenges. The main finding of
this research represents “minimising human Issues” as the most important BPC challenge in both areas of
BPR and BPMo in ESI and the solutions such as top-down management and people involvement are
proposed to address it.

Item Type: Conference or Workshop Item (Paper)
Additional Information: ISBN: 978-989-758-027-7
30 April 2014Published
10 November 2013Accepted
Uncontrolled Keywords: Business Process Change (BPC), Enterprise Systems Integration (ESI), Business Process Reengineering (BPR), Business Process Modelling (BPMo), BPC challenges
Subjects: CAH11 - computing > CAH11-01 - computing > CAH11-01-01 - computer science
CAH11 - computing > CAH11-01 - computing > CAH11-01-03 - information systems
Divisions: Faculty of Computing, Engineering and the Built Environment
Faculty of Computing, Engineering and the Built Environment > School of Computing and Digital Technology
Depositing User: Dr Vahid Javidroozi
Date Deposited: 08 Aug 2019 14:02
Last Modified: 22 Mar 2023 12:02

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