Items where Author is "Kiliswa, Nancy Gathoni"
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Mugova, Shame and Kiliswa, Nancy Gathoni (2025) The Mediating Role of Customer Satisfaction in the Relationship between Service Quality and Customer Loyalty in Multi-Channel Retail Banking. Cogent Business & Management, 12 (1). ISSN 2331-1975
Kiliswa, Nancy Gathoni and Mugova, Shame (2025) Customer experience and customer loyalty in retail multichannel banking: A mediation Analysis. European Journal of Management Issues, 33 (1). ISSN 2519-8564