Action and the feedback cycle

Williams, James J. (2011) Action and the feedback cycle. In: Student Feedback: The Cornerstone to an Effective Quality Assurance System in Higher Education. Elsevier Inc., pp. 143-158. ISBN 9781843345732 (ISBN)

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Abstract

Most higher education institutions now assiduously collect feedback from their students and many produce large and detailed reports (. Harvey, 2003). However, it is much less clear how this process results in action and how information on such action is fed back to the students themselves. These two final elements of the feedback cycle are distinct but both vital in making the feedback cycle effective and, most importantly, in engaging the students with the feedback process (. Powney and Hall, 1998; Leckey and Neill, 2001). This chapter first explores action processes at a number of institutions that use the Student Satisfaction Approach. Second, the chapter explores the different ways in which institutions feed information on such action back to their students, building on early work by Watson (2003). At these institutions, there is a commitment to taking action as a result of student feedback and the feedback process is closely integrated into the institutional management structure. Action has become a necessary part of the institutional calendar. However, closing the feedback loop is more problematic: institutions use a variety of ways of communicating with their students but there is little agreement on what is most effective. © 2011 Woodhead Publishing Limited All rights reserved.

Item Type: Book Section
Uncontrolled Keywords: Action, Expectations, Feedback cycle, Improvement, Management, Ownership
Subjects: X300 Academic studies in Education
Divisions: Faculty of Health, Education and Life Sciences > Centre for Study of Practice and Culture in Education (C-SPACE) > Re-thinking Practitioner Education and Professional Practice
UoA Collections > UoA25: Education
Depositing User: Hussen Farooq
Date Deposited: 26 Jan 2017 14:28
Last Modified: 02 Nov 2017 09:53
URI: http://www.open-access.bcu.ac.uk/id/eprint/2161

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