Performance, reputation, and social responsibility in the UK's financial services: A post-'credit crunch' interpretation

Brown, M. and Whysall, P. (2010) Performance, reputation, and social responsibility in the UK's financial services: A post-'credit crunch' interpretation. Service Industries Journal, 30 (12). pp. 1991-2006. ISSN 02642069 (ISSN)

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Abstract

This paper's origins lie in a perceived paradox whereby companies in Britain's financial services sector were externally promoted as 'world class' yet on a major peer survey of company reputations performed relatively weakly. The nature of this is explored across several components of reputation and reasons for the gap suggested. Recent events are seen as somewhat resolving the paradox; low reputation has apparently been justified by crises in the sectors; however, if that were the case, it raises questions about how any gap between reputation and reality came about and who was responsible for creating a false impression. © 2010 Taylor & Francis.

Item Type: Article
Uncontrolled Keywords: Banking, Credit crunch, Financial services, Reputations, Social responsibility, banking, credit provision, financial services, performance assessment, United Kingdom
Subjects: N100 Business studies
N300 Finance
Divisions: UoA Collections > UoA19: Business and Management Studies
Faculty of Business, Law and Social Sciences > Birmingham City Business School > Dept. Accountancy and Finance
Depositing User: Yasser Nawaz
Date Deposited: 22 Mar 2017 15:10
Last Modified: 22 Mar 2017 15:10
URI: http://www.open-access.bcu.ac.uk/id/eprint/2803

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