Performance, reputation, and social responsibility in the UK's financial services: A post-'credit crunch' interpretation
Brown, M. and Whysall, P. (2010) Performance, reputation, and social responsibility in the UK's financial services: A post-'credit crunch' interpretation. Service Industries Journal, 30 (12). pp. 1991-2006. ISSN 02642069 (ISSN)
Full text not available from this repository.Abstract
This paper's origins lie in a perceived paradox whereby companies in Britain's financial services sector were externally promoted as 'world class' yet on a major peer survey of company reputations performed relatively weakly. The nature of this is explored across several components of reputation and reasons for the gap suggested. Recent events are seen as somewhat resolving the paradox; low reputation has apparently been justified by crises in the sectors; however, if that were the case, it raises questions about how any gap between reputation and reality came about and who was responsible for creating a false impression. © 2010 Taylor & Francis.
| Item Type: | Article | ||||
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| Identification Number: | https://doi.org/10.1080/02642060903220931 | ||||
| Dates: |
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| Uncontrolled Keywords: | Banking, Credit crunch, Financial services, Reputations, Social responsibility, banking, credit provision, financial services, performance assessment, United Kingdom | ||||
| Subjects: | CAH17 - business and management > CAH17-01 - business and management > CAH17-01-02 - business studies CAH17 - business and management > CAH17-01 - business and management > CAH17-01-07 - finance |
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| Divisions: | Faculty of Business, Law and Social Sciences > Birmingham City Business School | ||||
| Depositing User: | Yasser Nawaz | ||||
| Date Deposited: | 22 Mar 2017 15:10 | ||||
| Last Modified: | 22 Mar 2023 11:49 | ||||
| URI: | https://www.open-access.bcu.ac.uk/id/eprint/2803 |
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