Higher education provision using systems thinking approach – case studies

Dhukuram, A.V. and Sgouropoulou, C. and Feldman, Gerald and Amini, Ardavan (2016) Higher education provision using systems thinking approach – case studies. European Journal of Engineering Education. pp. 1-23. ISSN 0304-3797

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The purpose of this paper is to highlight the complexities involved in higher education provision and how systems thinking and socio-technical systems (STS) thinking approach can be used to understand the education ecosystem. Systems thinking perspective is provided using two case studies: the development of European Learner Mobility (EuroLM) service and the delivery of Enterprise System Management (ESM) course at the Birmingham City University, UK. The case studies present how systems thinking using STS approaches like applied organisational change and Cognitive Work Analysis can be used to capture a conceptual model of the education system for understanding the interactions and relationships between the people, technology, processes and the organisations. Using systems thinking perspective, EuroLM has developed a set of technical standards addressed to the European systems developers and ESM delivery ensures that students communicate and collaborate.

Item Type: Article
Identification Number: https://doi.org/10.1080/03043797.2016.1210569
19 August 2016Published Online
29 June 2016Accepted
Uncontrolled Keywords: Socio-technical systems thinking, European Learner Mobility, Cognitive Work Analysis, higher education provision, Enterprise System Management delivery
Subjects: CAH22 - education and teaching > CAH22-01 - education and teaching > CAH22-01-01 - education
Divisions: Faculty of Computing, Engineering and the Built Environment
Faculty of Computing, Engineering and the Built Environment > School of Computing and Digital Technology
Depositing User: Ian Mcdonald
Date Deposited: 22 Jun 2017 08:53
Last Modified: 22 Mar 2023 12:01
URI: https://www.open-access.bcu.ac.uk/id/eprint/4732

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