Re-conceptualising Total Quality Leadership: A framework development and future research agenda

Psychogios, Alexandros (2022) Re-conceptualising Total Quality Leadership: A framework development and future research agenda. The TQM Journal. ISSN 1754-2731

Psychogios - TQMJ - Accepted Paper - Total Quality Leadership Sep 2022.pdf - Accepted Version
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Purpose: The aim of this paper is to theoretically explore the concept of leadership in a Total Quality Management (TQM) context by developing a new theoretical framework of understanding Total Quality Leadership (TQL) as well as by opening the dialogue in researching further key elements of TQL.
Design/methodology/approach: The approach that the paper adopts is conceptual. Based on exploration of the wider management and leadership literature of empirical and theoretical studies, this paper develops a framework of TQL.
Findings: The suggested TQL framework is composed by three main pillars, namely the proactive, adaptive and the relational. The former consists of elements like anticipation of current business environment complexities and filtering of information that enhancing practive decision making. The second pillar refers to adaptation, autonomy and feedback while the last one emphasises on the importance of aspects like social interactions, engagement and empathy. The paper explains why the specific pillars with the additional elements are critical for TQM success.
Originality: Given the tremendous challenges that organisations face due to increased complexity and demanding competition of the business environments globally, the role of leadership as the major ‘soft’ aspect of TQM approach, seems to be vital more than ever. But the type of TQL appropriate to enhance total quality success nowadays, is still (and should be) under continuous exploration. This conceptual study attempts to provide new theoretical insights of TQL as well as to open the dialogue around the main elements composing TQL and how the future research agenda is formulated.

Item Type: Article
Identification Number:
26 September 2022Accepted
25 October 2022Published Online
Uncontrolled Keywords: TQM, TQL, Leadership, Proactive, Adaptive, Relational, Anticipation, Autonomy, Feedback, Social Interactions, Engagement, Empathy, Theoretical Framework, Research Agenda
Subjects: CAH04 - psychology > CAH04-01 - psychology > CAH04-01-02 - applied psychology
CAH17 - business and management > CAH17-01 - business and management > CAH17-01-01 - business and management (non-specific)
CAH17 - business and management > CAH17-01 - business and management > CAH17-01-05 - human resource management
Divisions: Faculty of Business, Law and Social Sciences > Birmingham City Business School
Depositing User: Alexandros Psychogios
Date Deposited: 29 Sep 2022 09:32
Last Modified: 22 Mar 2023 11:48

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