How Do You Replace The Irreplaceable?
Cooper, Frank (2018) How Do You Replace The Irreplaceable? In: The Santa Fe Symposium, 20th - 23rd May 2018, Albuquerque New Mexico.
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Archive (Proceedings of the Thirty-Second Santa Fe Symposium in Albuquerque New Mexico USA)
Cooper_Frank.pdf - Published Version Download (2MB) |
Abstract
Those of us working in the jewelry industry can be susceptible to tunnel vision regarding new or non-traditional revenue streams even when they do, in fact, take advantage of our traditional skillsets as jewelry designers and manufacturers. Perhaps, after reading this paper, you might decide to give some of those “off the wall” ideas a second look. What follows is an account of the 30-month partnership between the Birmingham City University School of Jewellery and SBS Insurance Services to replace “irreplaceable” jewelry items for clients in the United Kingdom. We were challenged by SBS Insurance Services to "replace the irreplaceable" by establishing a Knowledge Transfer Partnership project. SBS is a specialist claimshandling provider which maintains a department dedicated solely to handling claims for lost, stolen and damaged jewelry. We were tasked with recreating the jewelry items for the company's clients while delivering exceptional customer satisfaction and reducing claim cycle times at a lower cost than their traditional claims handling process.
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